Refund & Returns Policy – MushroomsForSale.ca

At MushroomsForSale.ca, customer satisfaction remains one of our highest priorities. Therefore, we offer a 30-day return and refund policy on eligible purchases. If more than 30 days have passed since your purchase date, we may not be able to provide a full refund or exchange.

This policy explains return eligibility, refunds, exchanges, and shipping procedures to ensure a simple and transparent experience for every customer.

Return Eligibility

To qualify for a return, your item must meet the following requirements:

✔ Remain unused and in its original condition

✔ Include the original packaging

✔ Include proof of purchase or order confirmation

To help us process your return quickly, please package all items carefully and provide accurate order information.

Important: Please do not send returned products directly to the manufacturer. Contact our support team first for return instructions.

Partial Refunds

In certain situations, we may issue a partial refund rather than a full refund.

Examples include:

Products showing signs of use
Opened or altered packaging
Items returned with missing parts
Products damaged after delivery
Returns submitted after the 30-day return period

We review each case individually to ensure a fair and transparent resolution.

Refunds

Once we receive your returned item, our team will inspect the product and notify you by email regarding the status of your refund.

If approved, we will:

✔ Process your refund promptly

✔ Return funds to your original payment method

✔ Send confirmation once the refund is complete

Our goal is to make the refund process simple, transparent, and hassle-free.

Late or Missing Refunds

If you have not yet received your refund, please follow these steps:

Check your bank account again.
Contact your credit card provider, as processing times may vary.
Contact your bank, since refunds can take several business days to appear.

If you have completed these steps and still have not received your refund, please contact us at:

Email: info@mushroomsforsale.ca

Our support team will investigate the issue and assist you as quickly as possible.

Sale Items

Only regular-priced items qualify for refunds.

Unfortunately, we cannot offer refunds on clearance, promotional, discounted, or final-sale items unless required by applicable law.

Exchanges

We gladly replace products that arrive damaged, defective, or incorrect.

To request an exchange, contact:

info@mushroomsforsale.ca

Please include:

Your order number
A description of the issue
Photos of the product if applicable

Our team will review your request and provide return or replacement instructions.

Return Shipping

Before returning any product, please contact our support team to obtain the correct return instructions.

Please note:

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Original shipping charges are generally non-refundable.
Approved refunds may exclude shipping costs where applicable.

Shipping times for exchanged products may vary depending on your location and carrier service.

For additional protection, we strongly recommend using a trackable shipping service and retaining your shipment receipt until the return process is complete.